If a single repair item is expected to cost over $500, we will reach out for your advanced approval before incurring the expense—assuming the repair is not considered an emergency repair. If the repair falls under the emergency category (see below), we may proceed without prior approval to protect the booking and revenue.

An emergency repair is anything where delaying the fix could result in a guest refund or credit that exceeds the cost of the repair itself.

For example, if a garage door won’t close and creates a safety issue, a guest could cancel or request a refund of $2,000—while the repair may only cost $1,500. In that case, it’s more financially responsible to complete the repair immediately.

Emergency repairs also include anything impacting:

• Guest health or safety
• Habitability of the property
• Major amenities that significantly affect the stay

We can treat you similarly to our current maintenance technicians. When an issue arises, we will contact you first. Based on the urgency, you would need to respond within approximately 20 minutes to confirm whether you can complete the repair within the required timeframe.

Some repairs are highly time-sensitive and require immediate action to avoid refunds, credits, or negative reviews. If we do not receive a response within the allotted timeframe, we will need to move to the next available technician to ensure the issue is resolved promptly.

We generally do not recommend using a Home Warranty policy for short-term rentals.

Home Warranty repairs often take 2–3 weeks from initial request to completion. Because bookings move quickly in the short-term rental space, this delay typically isn’t workable.

Even for larger items (such as a refrigerator), it’s often less costly to use a local market-rate technician. If a major amenity is unavailable during a guest’s stay, booking channels can grant refunds of up to 30%, which usually exceeds the cost of repairing or replacing the item promptly.

We use a system called Breezeway to manage cleaning turns. Cleanings are automatically scheduled and assigned based on the checkout date and time of each reservation.

Our cleaners are required to:

• Complete a detailed checklist
• Upload photos of the completed turn
• Report damages
• Request inventory replenishment

Our team reviews all submitted photos the following morning to ensure quality control.

We will create a list of required and recommended inventory items as part of your Launch Plan for review and approval.

We can coordinate onsite time to receive and stock inventory for you. If you’d like to assist with receiving or stocking items, we may be able to reduce some of the setup and launch costs accordingly.

Owner stays are billed at the standard cleaning rate. Once an Owner stay is added to the calendar, a cleaning task is automatically generated for the checkout date.

The Damage Waiver program covers damages directly caused by a guest during their stay. It does not cover normal wear and tear.

Damages must be reported to the waiver company within 14 days of the guest’s checkout date in order to be eligible for coverage.